Browse our frequently asked questions below, if you do not find the answer you are looking for please contact us for more information.
When is final fitting?
After an initial fitting (usually done 2-3 months prior to the wedding date) a final fitting is done on the date of collection, Collection date is the Thursday the week of the event.
On collection we recommend a final fitting in store, to confirm sizes and alterations are correct. Returns are due back Monday.
Do I need to book an appointment?
- Monday-Friday we are open 9-5 and no appointment is necessary.
- Saturday-Sunday we are open via appointment
- Saturday: 9am-3pm
- Sunday: 11am-3pm
What happens if a hire item is damaged or lost?
A $7 damage waiver fee is charged with every hire, Penguins Formalwear agrees to waive claims against customers to the value of $55, resulting from unintentional damage during the hire period. Any damages exceeding $55 shall be the responsibility of the hirer. This agreement does not cover intentional damage, loss or theft. Level of destruction is to be determined by Penguins Formalwear.
Do you hire shoes?
Accessories such as shoes, socks, belts and shirts are available for purchase only.
What alterations do you do to the suits?
Alterations are done to the trouser length only. Jacket hire has 3 lengths short, regular and long fitting therefore no alterations are needed.
What is the average price for a hire suit?
A hire suit starts at the price of $99 this includes jacket, trouser and tie. Business shirts are available for purchase only.